Success Stories
Nimbus
About our client
Since 2000, Nimbus has offered affordable web services and e-commerce for businesses ranging from start-ups to fully established. Nimbus' services include help and advice for online marketing, project managed solutions, design and development skills, and websites which the customers can build themselves.
How we helped them
Nimbus receives phone calls from a wide range of clients, covering everything from individuals running a basic site to promote or manage a hobby, to extremely intricate sites for huge organisations such as the Financial Services Authority. This means the firm - which has several different brands - gets calls requiring different levels of expertise. The firm needs to make sure every call is answered quickly by the right person, heavily reducing the number of occasions when one staff member answers but then has to pass the call on to someone more qualified to deal with a specific issue. It's also important to give priority to the most important calls, while making sure even the smallest client still feels valued and gets good service.
The firm's managing director Chris Marley says Nimbus has used far more of the 0844 Numbers features and facilities than he initially expected. The biggest benefit is that clients only have one contact point rather than a wide range of numbers and locations to contact at different times and for different needs.
As an expanding business, Nimbus finds 0844 Numbers particularly useful because it's easy to expand capacity as its needs change. While the service makes sure every call is answered, regardless of the time of day, it's very easy for Nimbus to make sure its own staff are always fully utilised, meaning as many callers as possible get the best available help at any particular moment.
Find out today how 0844 Numbers can help your business. Contact us now.