Success Stories
Echo 10
About Our ClientOriginally founded in 2001, Echo 10 offers network systems support. With almost a decade's worth of experience, they tend to concentrate on businesses with between five and fifty employees. However, in addition to this, the company has significant experience installing voice systems with server and PC networks. Whereas the earlier VoIP services were largely server-base, Echo 10 see telecoms and IT as converging experience.
How We Helped them
Common to many small, busy companies, technicians out in the field meant an unmanned office and unmanned telephones, leaving the customers calling the support crew on their mobile phone. Not wanting to invest in yet another salaried staff member thereby increasing overheads, and certainly not wishing to appear unprofessional in front of clients, left Nick King, Director of Echo 10, wondering how best to resolve the situation. He says, "While we wanted the flexibility of working from home, we urgently needed some kind of method to capture incoming calls and the potential new business resulting from those calls." Imagine the irony of the situation for Echo 10: they offer a superb service in remote support for clients, yet were unable to offer the basic necessity of a professional telephone service from their own office!
Before moving to 0844 Numbers, the company had unsuccessfully tried another VoIP service provider, but due to the fact that they were unable to transfer calls between staff members and limited functionality, meant that this plan had to be abandoned. Another solution was needed, and fast! 0844 Numbers offers a comprehensive range of business solutions. From being able to redirect calls to homes from the office, which means that Echo 10 can now pick up all office phone calls, even when they are not there. In addition, staff members can call each other and transfer calls between locations. All staff can now access vital customer messages.
Using Outlook Integration enables the staff at Echo 10 to dial directly from the desktop and receive vital information about who is calling and this is transmitted with the least amount of hassle. There is also the option of using softphones on the support staffs' laptops when they are working remotely, which, says Nick King "enables us to do our job professionally, swiftly and cost-effectively".
Now able to offer a one-stop solution, whether in the office or not, Echo 10 now has the professional ability to offer a fully-functional service to their clients, leaving their clients feeling that the company is entirely at their disposal. It all comes back down to a more personalised service, which for Nick King is the most valuable aspect about working with 0844 Numbers. "Supporting our clients from home, on the road or even sometimes from the office means we are operating at maximum efficiency. Above all this, I'm fairly positive too that call costs are cheaper."
The additional bonus is receiving one bill for all telecoms, wherever the 0844 Numbers service has been used. The last and final point that hits a home run with Echo 10 is the ability to be able to take their handsets to the client's premises to ensure that they never miss a customer's call again.
Contact us now to find out how 0844 Numbers can help your business today.
Click here to return to the Success Stories Page